("Direct Client TF") "Requirement: Systems Administration"

Hi,

 

This is Sachine from Serbiz Inc.                                                          

 

This is an urgent requirement for my Direct Client.

 

 

If you have a suitable resume please send the latest resume with rate and contact details.

 

 

Position: Systems Administration (Technical Support Position)

Duration: 5+ months

Location: New York

Rate: Open/Competitive.

F2F (Prefer locals or near location)

Client: Thomson Financial

Overview:

 

The Systems Support analyst’s job responsibility is to identify and resolve system-wide issues on market data servers and data deliver networks Systems Support Analysts interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone.

 

Responsibilities and Duties:

 

•         Identify and resolve system-wide issues on market data servers and data delivery networks (LAN and WAN)

•         Interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone.

•         Isolate or fix problems in malfunctioning equipment or software.

•         Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary.

•         Utilize monitoring tools to monitor system, application and network behavior and performance

•         Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring

•         Perform scheduled system upgrades

•         Report design reliability and maintenance problems or "bugs" to design engineering/software engineering teams.

•         Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction.

•         Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer. 

•         Work in a 24/7 support environment

 

 

Thanks and Regards,

 

Sachine Verma

SERBIZ Inc

Office: 978-703-1309 x 21

Fax: 866-644-8512

sachine@serbizinc.com

www.serbizinc.com

 

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